Service guides

Service briefs

Explore the scope, deliverables, and requirements for each service. Read online or download a one-page guide in Portable Document Format (PDF).

12 briefs across 3 service areas

Security

Service overviews and capability guides.

Overview brief

Security services

Disconnected controls, excess access, and unclear ownership leave critical services exposed even when security tools are in place. Identify the risks that matter most and turn them into a coordinated protection plan across identities, devices, data, cloud workloads, and AI.

Capability brief

Threat protection

Unprotected assets, inconsistent policies, and disconnected threat signals create avoidable exposure. Strengthen prevention and connect investigation through Defender XDR, while addressing cloud-workload protection as a distinct part of the agreed scope.

Capability brief

Data security

Overshared documents, unclear ownership, and inconsistent handling make sensitive information difficult to protect. Establish practical data boundaries that support collaboration and AI adoption without treating every document or business process the same.

Capability brief

Modern security operations

Alert volume is not the same as threat coverage. When signals lack context and response ownership is unclear, important incidents compete with noise. Build a security operating model that connects relevant telemetry, useful detections, and accountable action.

AI Business Solutions

Service overviews and capability guides.

Overview brief

AI Business Solutions

Repeated tasks, fragmented knowledge, and disconnected handoffs slow teams down. Identify where better collaboration, simpler processes, and useful AI can improve everyday work, then build the business case and adoption path before expanding investment.

Capability brief

Copilot readiness and adoption

Licenses alone do not make Copilot useful. Poor information access, weak task selection, and limited user support can undermine adoption. Prepare Microsoft 365 Copilot around representative roles, trusted content, and clear expectations for reviewing results.

Capability brief

Business process transformation

Manual re-entry, approval queues, and unclear handoffs create delays and rework. Redesign the process before adding automation, connecting records and decisions around a business outcome with explicit ownership for exceptions and consequential actions.

Capability brief

Custom AI solutions and governance

Generic assistants may not understand your business context or safely execute the work you need. Design a focused assistant or agent around approved knowledge, bounded tools, and measurable task quality, with governance built into the delivery approach.

Cloud & AI

Service overviews and capability guides.

Overview brief

Cloud & AI

Aging applications, fragmented data, and unpredictable costs make change harder than it needs to be. Establish cloud, data, and AI foundations around business priorities, with deliberate decisions about reliability, security, ownership, and ongoing operations.

Capability brief

Cloud modernization

Moving workloads without understanding dependencies can carry technical debt and operational risk into the cloud. Decide what to retain, retire, migrate, or redesign, then sequence change around business continuity and a governed Azure foundation.

Capability brief

Governed data and analytics

Conflicting reports and disconnected data force teams to reconcile numbers before making decisions. Build governed data products with shared meaning, reliable pipelines, and accountable ownership so analytics and AI use information people can trust.

Capability brief

AI application platforms

A successful AI prototype can still lack the controls needed for a dependable service. Establish a deployable platform for models, knowledge, and tools with explicit evaluation, release, monitoring, and cost responsibilities before production use.